Privacy Policy

Last updated: August 22, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use our Service and explains Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Company (referred to as either “the Company”, “We”, “Us”, or “Our”) refers to Roy Home Appliances Service Care, 7A/1, Nilachal Rd, Birati, North Dumdum, West Bengal 700134.

  • Cookies are small files placed on Your device by a website, containing browsing history details among other uses.

  • Country refers to: India.

  • Device means any device that can access the Service such as a computer, cellphone, or tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes data on behalf of the Company.

  • Usage Data refers to data collected automatically when using the Service.

  • Website refers to Roy Home Appliances Service Care, accessible from https://royhomeappliancesservicecare.in

  • You means the individual using or accessing the Service, or the company/legal entity on whose behalf the individual is using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
We may collect personally identifiable information that can be used to contact or identify You, such as:

  • Email address

  • First and last name

  • Phone number

  • Usage Data

Usage Data
Usage Data is collected automatically and may include information such as IP address, browser type, pages visited, time/date of visit, device identifiers, and diagnostic data.

When accessing via mobile, additional data such as device type, OS, browser type, and unique IDs may be collected.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (like web beacons, tags, and scripts) to analyze and improve our Service.

Types of cookies:

  • Essential Cookies – Required for functionality and security.

  • Notice Acceptance Cookies – Store cookie consent preferences.

  • Functionality Cookies – Remember user preferences like login and language.

Use of Your Personal Data

The Company may use Personal Data to:

  • Provide and maintain the Service

  • Manage user accounts

  • Contact You (email, phone, SMS, push notifications)

  • Provide updates, offers, and promotional information

  • Manage requests and inquiries

  • Conduct data analysis to improve Service

  • Handle business transfers (merger, acquisition, etc.)

  • For other business purposes with Your consent

Retention of Your Data

We will retain Your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Usage Data may be retained for shorter periods unless required for security or legal compliance.

Transfer of Your Data

Your data may be transferred and maintained on servers outside Your state or country. By using our Service, You consent to this transfer. We ensure proper safeguards are in place for secure data handling.

Delete Your Personal Data

You may request deletion of Your data at any time. Certain information may be retained where legally required.

Disclosure of Your Personal Data

  • Business Transactions: Data may be transferred during mergers, acquisitions, or sales.

  • Legal Requirements: Data may be disclosed if required by law or public authorities.

  • Security: To protect rights, safety, or prevent misuse.

Security of Data

We use commercially acceptable means to protect Your Personal Data, but no transmission method over the internet or storage is 100% secure.

Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from them. If we become aware, we will delete such information.

Links to Other Websites

Our Service may contain third-party links. We are not responsible for their privacy policies or practices.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, you can contact us: